IT Desktop Support Specialist I

Join our technology family as a Desktop Support Specialist I and help keep the people and systems behind community healthcare connected, reliable, and ready to serve. In this hands-on role, you’ll support employees with day-to-day technical challenges so clinical and administrative teams can stay focused on meaningful work and patient care.

Your technical knowledge, responsiveness, and compassionate customer service will make a real difference for healthcare professionals working in busy, time-sensitive environments. If you find purpose in helping others and enjoy being part of a collaborative team, this is an opportunity to grow your skills while contributing to an essential part of the healthcare ecosystem.

• Provide frontline technology support across desktops, laptops, tablets, and hardware peripherals.
• Help clinical and administrative teams address hardware, software, connectivity, and basic Epic EHR/EMR access issues.
• Collaborate with IT colleagues and escalate application-specific concerns when needed.
• Support secure, dependable technology practices in an environment where patient care and community health are central priorities.
• Build your technical experience through exposure to systems, equipment, ITIL-aligned processes, and healthcare technology operations.
• Contribute to a welcoming, service-focused team where your work helps employees do their best work.

• →Provide Tier 1 support for desktops, laptops, tablets, and hardware peripherals, including multi-function printers, scanners, and label printers.
• →Troubleshoot hardware, software, and connectivity issues in clinical and administrative areas.
• →Support basic EHR/EMR access and/or connectivity issues in Epic and escalate application-specific problems as needed.
• →Install, configure, and update operating systems, software applications, and security tools.
• →Document all work in the IT ticketing system, ServiceNow, and follow ITIL-aligned processes.
• →Ensure compliance with HIPAA and organizational security policies when handling user data or accessing systems.
• →Participate in on-call rotations or after-hours support during critical system events or go-lives.
• →Assist with IT asset tracking, inventory, and equipment lifecycle management.
• →Support employees with patience, professionalism, and a solutions-oriented approach, helping technology feel more accessible during busy and time-sensitive moments.
• →Perform other duties as assigned.

• High School Diploma or equivalent is required.
• Valid Texas Driver’s License and clean driving record are required. 

• One year of related experience is required.
• Previous customer service experience is required.

• Technical training or IT coursework is preferred.  

• Exceptional customer service and communication skills 
• Basic knowledge of Windows and/or iOS environments
• Familiarity with Active Directory/MS Entra/MS Intune, user provisioning, and password resets.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills, especially when supporting clinical staff in time sensitive situations.
• Ability to work in a fast paced healthcare environment with frequent interruptions.
• Ability to lift and move IT equipment as needed.
• Ability to effectively present information to management, public groups, and team members.
• Ability to write documentation for publication that conforms to prescribed style and format.  

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.