1mo ago

Technical Account Manager (Offshore Delivery & People Management)

India·Bangaloremid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Delivery & Account Management- Lead offshore delivery, ensuring quality, timely execution, resource optimization, KPI/SLA compliance, risk management,

Technical Tools

Technical Support EngineerCustomer

About the Role:
The Technical Account Manager will lead and mentor a high-performing offshore team of approximately 30 professionals supporting an enterprise account. This role is responsible for delivery excellence, operational governance, client relationship management, technical leadership, and people development to ensure the successful execution of business objectives and continuous improvement.

What You'll Do:

Delivery & Account Management- Lead offshore delivery, ensuring quality, timely execution, resource optimization, KPI/SLA compliance, risk management, and continuous improvement while serving as the primary client contact.
Technical Leadership- Mentor technical teams, drive engineering best practices, DevOps and automation adoption, and support solution reviews, technical decisions, and issue resolution.
Operations & Performance Management- Oversee production support and operations, monitor performance metrics, and implement process improvements to enhance service delivery and operational excellence.
Client Engagement -Build strong client relationships, present delivery performance and risks, provide strategic recommendations, and align offshore execution with business objectives.
People Leadership- Lead and develop a team of ~30 associates, managing performance, career growth, succession planning, engagement, hiring, retention, and fostering a culture of accountability and continuous learning.

What You Bring:

10+ years of experience in software delivery, technical program management, or account management roles.
Proven experience managing offshore delivery teams of 25-50 members.
Strong understanding of Software Development Lifecycle (SDLC), Agile methodologies, and operational support models.
Experience working with financial services or banking clients.
Excellent stakeholder management, communication, and executive presentation skills.
Demonstrated people leadership experience, including performance management and career development.
Experience working in Identity Governance and Administration (IGA) environments, with hands-on exposure to Saviynt and Java-based solutions.
Must be based in Bangalore and willing to work from the Bangalore office to effectively lead and manage the offshore delivery team.

Nice to Have:

Delivery quality and predictability
Client satisfaction and stakeholder feedback
Team productivity and operational efficiency
SLA/KPI adherence
Employee engagement, retention, and career progression
Continuous improvement and innovation outcomes

About Simeio and What We Do
Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.
Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.

Diversity & Inclusion
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - recruitment@simeio.com.

About Your Application
We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged. We may retain your application for future opportunities. We also encourage you to check our careers page for other openings.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.