1mo ago

Implementation Specialist

Remotemid

Implementation SpecialistCustomer Success

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Quick Summary

Key Responsibilities

Lead customer discovery sessions to gather, clarify, and document functional and technical requirements including segmentation structure. Serve as the main point of contact,

Requirements Summary

Lead customer discovery sessions to gather, clarify, and document functional and technical requirements including segmentation structure. Serve as the main point of contact,

Technical Tools

Implementation SpecialistCustomer Success

The best CMMS for healthcare maintenance professionals.

Implementation Specialist

About us:

At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health, UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Your role:

The Implementation Specialist ensures the successful delivery of ancillary application implementations by working closely with customers, Implementation Project Managers, and internal teams. This role is execution-focused and centers on translating approved designs and requirements into accurately configured, tested, and deployable solutions. The Implementation Specialist owns the configuration quality and readiness within assigned projects and serves as a key contributor to on-time, high-quality customer go-lives.

Your responsibilities:

Lead customer discovery sessions to gather, clarify, and document functional and technical requirements including segmentation structure.
Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process.
Execute creation of database/segments.
Complete core system configuration and implement ancillary applications based on approved requirements, solution designs, and implementation standards.
Responsible for data mapping, cleansing and transformation activities with customer data.
Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live.
Other job duties as assigned

What you’ll bring to the team:

A passion for improving healthcare through technology
1 year of technical/implementation project management experience ideally focused on Enterprise applications, including experience managing the integration of software into complex environments.
Healthcare Industry experience preferred
CMMS administration experience preferred
Advanced knowledge of Regulatory Agency Standards (NFPA, Joint Commission, etc.)
Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
Proven ability to keep multiple projects on track at the same time, with strong attention to detail
Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
4-year degree or equivalent work experience
Demonstrated ability to build strong, trusted relationships with colleagues
Excellent communication, leadership, and problem-solving skills.

Work location:
Remote. Travel will be required.

Compensation:
FSI offers a competitive compensation package aligned with market data, internal role leveling, and individual experience. The starting salary is expected to fall within the range of $65,000 – $80,000.

Our values:

Customer inspired.
Solutions-first.
One team.
Impactful experts.

We look forward to hearing from you!

Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.

FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.