Medical Records Retriever

• →Manage and process assigned medical records requests on a daily basis

• →Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records

• →Ensure all cases are updated, documented, and completed within required timelines

• →Monitor progress of requests and proactively follow up to avoid delays

• →Handle escalations and coordinate with clients and supervisors when necessary

• →Verify completeness and accuracy of received records

• →Submit and track payment requests related to record retrieval

• →Reopen and resolve cases with missing or incomplete information

• →Maintain quality standards and meet productivity targets set by the client

• →Document all actions and updates in internal systems

• At least 2 years in college (any course; medical-related is a plus)

• Minimum 6 months BPO or customer service experience (voice or non-voice)

• Experience in healthcare, insurance, or medical records is an advantage but not required

• Strong English communication skills (written and verbal)

• Proficient in using computers and multiple systems/tools

• Strong attention to detail and organizational skills

• Ability to multitask and manage high-volume workloads

• Comfortable making outbound calls to healthcare providers

• Reliable attendance and strong work ethic

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13^th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"!