Customer Experience Account Specialist

Day Shift - 5:00 am - 5:00 pm *** Rotating Shift, Work Every other Weekend ***

Night Shift - 5:00 pm - 5:00 am *** Rotating Shift, Work Every other Weekend ***

Night Shift - Monday to Friday - 5:00 pm to 2:00 am

• →Regularly communicate with and respond to customer calls and emails.
• →Assist drivers with directions to facility as necessary.
• →Receive material into Warehouse Management System (WMS).
• →Generate and process orders in the WMS.
• →Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• →Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• →Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
• →Reassign inventory as requested by warehouseman.
• →Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• →Scan completed paperwork to customer as required.
• →Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• →Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• →Process and send electronic data interchange (EDI) communication as necessary to customer.
• →Organize and file completed paperwork.
• →Assist with reconciling inventory and correcting discrepancies.
• →Assist operations with researching missing pallets.
• →Import/export files to/from Excel to alleviate data entry and for analysis.
• →Confirm transaction charges are accurate for the billing process.
• →Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

• A minimum of two years’ experience working with an enterprise-level software package.
• A minimum of three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

• Education – High school diploma or GED equivalent.
• Organizational – Ability to administer, organize, and file paperwork.
• Communicative – Ability to communicate via email and the telephone effectively and efficiently.
• Computer Literacy – Ability to operate a computer and willingness to learn and utilize InterChange’s warehouse management system software.
• Multi-Tasking Capability – Ability to handle more than one task at a time.