Surgical Scheduler, Senior Specialist - ISM, Otolaryngology NYEE

The Surgical Scheduler, Senior Specialist is a lead individual, proficient in the surgical scheduling process, overseeing a group of Surgical Schedulers responsible for servicing providers across the system in multiple locations at a high volume of visits. This individual takes the lead in troubleshooting scheduling and related issues and monitors workflow for efficiency of service delivery.

• Responsible for the coordination of all O.R. surgeries and procedures.
• Monitors front office workflow and make adjustment to ensure optimum delivery of service.
• Responsible for the verification of patient demographics and obtaining pre-certification from insurance carriers for all O.R. surgeries and procedures
• Responsible for obtaining patient medical clearance.
• Takes the initiative in the resolution of patient issues or answer questions regarding policies and procedures.
• Places surgical confirmation calls one day in advance of a scheduled surgery or procedure date
• Schedules post-op follow-up visits with providers.
• Functions as liaison between referring physicians and surgeons for the communication of clinical data and to determine O.R. scheduling, etc.
• Trains and mentors other Surgical Scheduling Coordinator(s) or less senior staff within the unit.
• Collects and distributes appropriate paperwork to internal and external parties to coordinate the surgeries.
• Records of hospital reservation and pre-admit data in the CERNER system.
• Inputs surgical information in EPIC.
• Coordinates surgeries at multiple institutions each with individual and different requirements.
• Coordinates surgeries between multiple surgeons and departments for the purpose of co-surgical completion of cases: Neurosurgery, General Surgery, Pediatric Surgery; and many cases with the Oral and Maxillofacial team for facial reconstruction.
• Monitors hospital O.R. block time schedule to assure a surgeon is assigned the appropriate room.
• Coordinates COVID testing appointments for all surgical cases
• Informs O.R. staff about any special instruments needed for a case.
• Works closely with clinical and billing team to ensure proper coverage and all authorizations are in place before surgery
• Coordinates peer to peer communications between insurance carriers and surgeons
• Works closely with hospital billing for coordination of case authorization
• Performs other duties and responsibilities as assigned

• Associates or Bachelors degree is preferred, or a combination of related experience and education.
• 5+ years of scheduling experience (preferably surgical scheduling) or closely related healthcare administrative experience.

Non-Bargaining Unit, Y46 - Otolaryngology NYEE - ISM, Icahn School of Medicine