CSC Clerk Specialist

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards packageIncentive pay program (EPIP)Health/Vision/Dental insurance6 weeks paid parental leave for new mothers and fathersFertility/Adoption assistance2 weeks paid caregiver leave401(k) plan matching up to 5%Tuition reimbursementHealth & fitness benefits, discounts and resources

Job Summary

The CSC Clerk Specialist serves as the primary coordinator of outgoing correspondence for the Customer Service Center (CSC), ensuring timely, accurate, and compliant processing and distribution of member and business communications. The role supports efficient CSC operations through management of departmental correspondence, inquiry routing, administrative processes, and customer service support activities. The position is responsible for a variety of functions that help ensure customer service work is distributed, processed, and communicated effectively.

Work Location:

This position is located in our Topeka, KS office.

What you'll do

• Manage all Customer Service outgoing, inter-office, and returned mail, ensuring compliance with SLA and LOS requirements. This includes Customer Service letters, Teleorders, 1095 tax forms, FEP returned mail, and live checks.
• Maintain departmental office supplies, inventory, and supply storage areas.
• Process and resolve departmental inquiry loading and routing, including B2 and Member Bad Address tickets, checking for FEP and SEHP misrouting, and member ID research
• Administer Authorizations for Release of Protected Health Information forms, including member profile updates, approvals, denials, and generating related member correspondence.
• Prepare and mail Customer Experience Care Cards
• Provide backup Call Director support, including answering and directing inbound calls, as assigned to meet operational requirements

What you'll need


Education

• High school diploma or equivalent required

Experience

• Minimum 1 years' experience administrative, clerical, customer service, mail processing, or office support role required
• Experience working with confidential information and maintaining data accuracy preferred

Travel

• No travel

Knowledge, Skills and Abilities

• Strong communication skills.
• Strong organizational skills.
• Ability to effectively use various systems and tools commonly utilized within the department.
• Proficiency in grammar, spelling and writing are preferred.
• Self-motivated with the ability to use independent judgement for quick decisions.

Compensation

$19.27 - $22.90
Non-Exempt 10

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.