EPG Key Accounts PSSR

• →Perform normal PSSR duties to provide superior product support consultation and uptime solutions via Yancey Bros offerings (grow share).
• →Track CAT Inspect results and present solutions to repair deficiencies identified.
• →Track Fluid Samples and Condition Monitoring Alerts in conjunction with the CM team to ensure the customer is aware of any abnormal alerts and recommended repairs, and communication is documented.
• →Manage two-way communications with Customer personnel to understand issues, identify solution options, and manage service work needs to maximize the uptime of customers’ systems.
  • →Ensure VisionLink/ProductLink is accurately reporting, where applicable, with correct hours, equipment identification, including model and serial numbers on all system components.
• →Track and communicate the status of daily repair needs to both customers and Yancey Bros. stakeholders.
• →Cultivate a “first call” and strong influence toward Yancey Bros, supporting any repair needed regardless of make.
• →Review invoices and manage cadence for timely processing.
• →Administer standard processes of Caterpillar or Yancey (e.g., warranty policies, cross-dealer repair requests… )
• →Conduct periodic business reviews with all assigned customers
• →Serve as a resource to help facilitate potential usage of Yancey Rents and YPS Rentals to meet customer rental needs in Georgia.
• →Become a specialist in generator fleet management with the help of the sales manager
• →Earn 100% of the business available as a trusted partner and resource.

To be successful in this position you should possess a strong sense of urgency and desire to provide superior customer service. The ability to work with limited supervision.

Education/Experience:

• Must have a high school diploma or equivalent experience
• Must have 1 – 3 years industry experience

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude