47mo ago

Slovak Technical Support Specialist

Greece·AthensRemoteFull-timemid

Customer SupportTechnical Support Specialist

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Quick Summary

Technical Tools

Customer SupportTechnical Support Specialist

Responsibilities

~1 min read

→Act as the first point of contact for all the Slovak-speaking customers
→Identify and assess customers’ needs to achieve satisfaction
→Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
→Assist customers to manage/secure their account & passwords
→Resolve customers’ online store post-sales requests
→Manage large amounts of incoming calls & emails
→Build sustainable relationships and trust with customer accounts
→Handle customer complaints, provide appropriate solutions

Requirements

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Fluency both in written and spoken Slovak
C1 in English
Technical skills
Familiar with iOS and/or MacOS, or comparable technology, is preferred
Customer-oriented attitude
Willingness to provide exceptional customer experience
Relocation to Greece
EU Citizenship

What We Offer

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✓1300€ gross monthly salary

✓14 salaries per year

✓Monthly bonuses up to 200€

✓Transportation bonus of 100€

✓Relocation package covered (Flight tickets, 2 weeks free accommodation, paid real estate agency in order to find you an apartment, taxi fare from the airport to your hotel)

✓Work from home policy, but based in Greece

✓Training course

✓First class ongoing training and development

✓Career development opportunities

✓You will join a multinational market leading call center company

✓Multicultural and modern working environment