Technical Support Specialist (AI / SaaS)

United States·New Yorkmid

Customer SupportTechnical Support Specialist

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Quick Summary

Key Responsibilities

Act as the primary point of contact for client users, managing incoming inquiries via email, chat, and ticketing systems.

Technical Tools

Customer SupportTechnical Support Specialist

Responsibilities

~1 min read

→Understanding of AI-as-a-Service (AIaaS) concepts.
→Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation).
→Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk).

Nice to Have

~1 min read

Experience with ServiceNow is a plus.
Experience with API testing tools (like Postman) or basic scripting (Python/JS).

What We Offer

~1 min read

✓Compensation: The base salary range is $75-95K, with flexibility depending on a candidate’s background and experience. An annual bonus plan is also included in our compensation package.

✓Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.

✓Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.

✓Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.

✓Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.

Location & Eligibility

Where is the job

New York, United States

On-site at the office

Who can apply

About this job

Pay per year: $75,000–$95,000 a year; 28% above the $66,448 median for Technical Support Specialist jobs on Jobera (44 salaries).
Who can apply: United States
Posted: 23 days ago
Employer: has 18 open jobs on Jobera.

Listing Details

Posted: September 28, 2026
First seen: September 28, 2026
Last seen: October 21, 2026

Posting Health

Days active: 22
Repost count: 0
Trust Level: 42%
Scored at: October 21, 2026

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Apply for this position

EvolutionIQ is an AI-powered claims guidance platform for the insurance industry, designed to improve claims processing, reduce costs, and help injured individuals recover faster.

Employees

51-200

Domain

Jobs

View 18 jobs

View company profile

Salary

$75-95K

per year

Apply now

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