Collections Specialist

Description

• →Manages accounts receivable according to established policies and procedures.
• →Oversees timely, accurate, and courteous handling of phone calls and payments.
• →Drives continuous improvement and innovation in collections processes.
• →Diligently logs all phone interactions in the client database for each account.
• →Collaborates extensively with various departments to optimize client strategies.
• →Acknowledges the uniqueness of each client and adapts handling accordingly.
• →Communicates effectively with internal teams about customer accounts to ensure timely follow-ups.
• →Reduces delinquency for assigned accounts and resolves customer disputes related to outstanding balances.
• →Involves Client Services and senior management as needed to expedite the collections process.
• →Ensures prompt resolution of inquiries and concerns and documents all payment transactions with precision.
• →Supports the Department by performing additional tasks and duties, including account reconciliations and assisting with month-end close.
• →Proactively discusses any accounts receivable issues with management.

Requirements

• 2+ years of high-volume collection experience preferred.
• Basic accounting knowledge is required.
• Experience working in an accounting department for a company with more than 500 employees and multiple business units is strongly preferred.

• Must be able to multitask and adjust to new situations quickly
• have excellent organizational and communication skills, both verbal and written
• be highly detail-oriented and have a positive attitude
• be committed to providing excellent customer service.

PHYSICAL AND MENTAL DEMANDS: To perform this job successfully, the individual must withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours daily. Individuals must be able to lift to 25 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: Individuals must work independently in a fast-paced, team-focused environment with tight turnaround deadlines.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE