Senior ServiceNow ITSM Architect with AI & ITAM exposure
United Arab EmiratesRemoteseniorQuick Summary
Virtual Agent & conversational AI GenAI-based knowledge search and response drafting Predictive Intelligence for classification, routing, and prioritization Enable AI-driven incident deflection,
As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM).
Responsibilities
~1 min readRequirements
~1 min read
• 8–12+ years of ServiceNow implementation experience.
Minimum 5 years in a Solution Architect or Lead Consultant role
Proven experience delivering:
- ITSM implementations at scale
- FSM and/or field operations solutions
- ITAM / SAM / CMDB-heavy programs
Hands-on exposure to ServiceNow AI capabilities, including GenAI and Predictive Intelligence
• ServiceNow certifications in ITSM, ITAM, or related areas.
• Experience with machine learning and AI applications within enterprise IT environments.
• Familiarity with Agile methodologies and tools to manage development lifecycles effectively.
• Skills in scripting and building integrations using ServiceNow APIs or other automation technologies.
What We Offer
~1 min readWhy Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location & Eligibility
About this job
- Posted
- 293 days ago
Listing Details
- Posted
- January 18, 2026
- First seen
- September 29, 2026
- Last seen
- November 6, 2026
Posting Health
- Days active
- 39
- Repost count
- 0
- Trust Level
- 30%
- Scored at
- November 7, 2026
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