Customer Service Representative with Bulgarian

Puszkarska 7MKraków 30-644PolandAbout the role:

This position gives you an opportunity to deliver the highest levels of customer experience in accordance with our standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure proper data maintenance. You will support technical and ad hoc project roll-outs, including requirements gathering and user acceptance testing. You will be an Ambassador of Herbalife Brand in line with corporate values and EMEA goals to assure the brand image is maintained.

• Deliver the highest levels of Customer Experience where customer centricity is the key focus.
• Process orders and handle customers’ inquiries via incoming calls, WhatsApp, email and other channels, when applicable.
• Resolve customer complaints, issues, and inquiries efficiently while maintaining high service standards.
• Conduct outbound calls to follow up on inquiries, support campaigns and share relevant information, when applicable.
• Be the first line response in supporting customers’ needs, effectively handling all interactions and providing positive outcome in every instance for Herbalife Members.
• Demonstrate empathy, patience, and professionalism in all interactions.
• Adhere to Service/ Business Metrics and Targets: key to the success of the position.
• Maintain Herbalife Members’ records.
• Be an Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.

• An outgoing and positive attitude.
• Fluent Bulgarian speaker (C2 level), with proven speaking and reading skills.
• A strong desire to making a positive contribution to the team, internal customers and Distributors.
• Availability to travel in order to participate in and support events.
• High ability to coach, educate & positively influence Herbalife Members.
• Fast learning with experience in change management.
• Self-motivation and great organizational skills.
• Outstanding verbal and written communication skills.
• Excellent interpersonal skills.
• Previous experience in a similar role is an asset, but not mandatory.
• Attitude for working effectively in a target-driven environment, maintaining high performance and quality, and consistently achieving goals.
• Very good command of English (min. B2).
• Other languages are considered a plus.
• University degree is considered a plus.
• PC literacy is essential.
• Ability to work independently and as part of a team.

​​​​​​Please review EMEA&I Description box

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships and careers – helping talents grow and giving them a chance to change lives.

Learn more: https://www.herbalife.com 

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