HAL - Guest Services Lead
OtherFront Desk AgentGuest ServicesHospitality & Tourism
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Quick Summary
Overview
Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly,
Technical Tools
OtherFront Desk AgentGuest ServicesHospitality & Tourism
Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with answers, alternatives and solutions to issues presented.
The role of the GS Lead is that of a Senior Guest Services Attendant with the additional responsibilities of providing training to the GSA and IGSA team members and overseeing the smooth integration of first time GSAs and IGSAs into the team. The GS Lead owns the implementation of the onboard buddy system and the Learning Path Program for all newcomers, under the guidance and with the assistance of the Front Desk Supervisor.
The ultimate goal is to ensure a consistent delivery of premium service to all guests by the entire GSA/IGSA team.
The role of the GS Lead is that of a Senior Guest Services Attendant with the additional responsibilities of providing training to the GSA and IGSA team members and overseeing the smooth integration of first time GSAs and IGSAs into the team. The GS Lead owns the implementation of the onboard buddy system and the Learning Path Program for all newcomers, under the guidance and with the assistance of the Front Desk Supervisor.
The ultimate goal is to ensure a consistent delivery of premium service to all guests by the entire GSA/IGSA team.
Location & Eligibility
Where is the job
New York, United States
On-site at the office
About this job
- Posted
- 21 days ago
Listing Details
- First seen
- September 30, 2026
- Last seen
- October 21, 2026
Posting Health
- Days active
- 20
- Repost count
- 0
- Trust Level
- 23%
- Scored at
- October 21, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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