Lead Customer Success Manager

Roles and Responsibilities

• Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Required Qualifications

• 10 years' experience in Customer Success Management.
• Proven ability to drive Software Adoption and Realize Customer outcomes
• Bachelor's degree from an accredited university or college in STEM or Business

Desired Characteristics

• Proven Ability to lead account engagements, drive software renewals, and realize customer value
• Working Experience in the Power and Oil and Gas Vertical
• Able to drive Enterprise Account improvements and leverage cross functional teams
• Experience managing account commercials, including pricing, profitability, and contracts is an asset.

For candidates applying to a Canadian-based position, the pay range for this position is between 112,500.00 - 168,700.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.