People Process & Solutions Manager

Job Description:

As the Manager, People Process & Solutions within the People Operations team at Dow Jones, you will serve as the architect of our operational efficiency. You'll be a critical link between our current global state and our AI-powered, self-service future. You will own the documentation of processes for the People team, and design and refine process changes to ensure any HR workflow is as AI-optimized, simplified, and compliant as possible.

Working 3 days a week in our Midtown office and reporting to the Director, People Technology & Solutions, you'll partner closely with People COEs and the Dow Jones People Technology team, to document, design and transform processes.

• Act as the go-to person for HR process architecture
• Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across all regions and the People team
• Serve as a technical lead for AI & Automation within People Ops, contributing to the evolution of best practices and ways of working
• Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies
• Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations
• Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready
• Establish, track, and report on key process health metrics
• Actively monitor cycle times, process compliance, error rates, and volume to identify opportunities to improve
• Collaborate extensively across HR, Tech, and legal/compliance functions
• Bridge the gap between HR business needs and the technical requirements of Workday, ServiceNow and emerging AI tools

• Bachelor's degree in Human Resources, Business, IT, or a related field or comparable work experience
• 7+ years of experience in HR Operations, Business Process Outsourcing (BPO), Management Consulting or a similar role within a global organization
• Proven ability to document complex current-state vs. future-state gap analysis, whilst managing stakeholders
• Demonstrated success working in a cross-functional, matrixed, global environment
• Ability to navigate complex stakeholder landscapes, challenge the status quo, and act as a disciplined gatekeeper for process quality
• A proactive interest in AI transformation and an understanding that good process is a prerequisite for AI
• A motivation driven by the challenge of preparing HR for the future
• A strong understanding of Workday HCM and ServiceNow HRSD platforms or similar (preferred)
• A strong understanding of AI agents, workflow design and automation (preferred)
• Experience with process mining tools and data analytics (preferred)
• An advanced degree or professional certifications in Lean Six Sigma or similar (preferred)

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