Bilingual Customer Service & Collections Agent

We are looking for Bilingual Customer Service & Collections Agents who are passionate about helping customers and delivering exceptional service. In this role, you will work with customers to manage their accounts, provide payment solutions, and ensure a positive customer experience.

• →Review assigned accounts (0–60 days past due) and proactively contact customers to secure payments
• →Send payment reminders via phone calls, SMS, email, and mail notifications
• →Educate customers on payment options and assist in resolving past-due balances
• →Process account updates, payment date changes, and payment history requests accurately
• →Handle inbound inquiries related to billing, accounts, and general servicing needs
• →Provide customer-first support, ensuring empathy and professionalism in every interaction
• →Document all customer interactions in the CRM system in real time
• →Support chat and email queues as needed (cross-trained agents)

• Bilingual proficiency required: English & Spanish (spoken and written)
• 6+ months of call center, customer service, or collections experience required
• Strong communication and negotiation skills
• Ability to handle sensitive conversations with professionalism and empathy
• Detail-oriented with strong data entry accuracy
• Comfortable working in a fast-paced, performance-driven environment