Order and Delivery Specialist

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

• Operate across Program Management, production planning, and materials planning

• Customer service, act as the key liaison to customers handling customer order and demand fulfillment (from predict demand to order payment）

• Oversee end-to-end order management processes, including order entry, validation, production scheduling, and delivery coordination

• Ensure accuracy of order details (quantity, pricing, specifications) and compliance with contractual terms

• Monitor order status, resolve discrepancies (e.g., delays, shortages), and ensure on-time delivery to clients

• Customer escalation channel, handle shortages escalations, customer communications and supply allocation base on different customers’ demands

• Manage delivery precisions (OTD, Delivery LT) for global supply sites to sustain good customer delivery experiences

• Manage and coordinate shipment instructions to forwarders/ forwarder in-house staff.

• Customer sample management

• Report FPM Revenue projection for global supply sites

• Support customer RMA handling

• Inside sales coordination

• Overall responsibility to the processes within the Order & Delivery.

• Lead and coordinate work in the function according to department requirements and guidelines.

• Continuously improve and develop processes within the function.

• Manage, coach and motivate teams to achieve business goals

• Other tasks assigned by Director of Sales Operation and Planning.

• University degree or equivalent from technical or business area

• Good knowledge and experience in Customer Service, Order Management or Program Management, preferably in the electronics industry,

• Operate effectively across Program Management, Production Planning, and Materials Planning, ensuring alignment between functions and overall execution.

• Demonstrate end-to-end ownership of planning activities, beyond a single functional focus (not limited to materials planning).

• Ability to manage and balance cross-functional priorities in a dynamic operational environment.

• Knowledge of international trade & VMI is preferred

• Fluent in English and Spanish, both in writing and speaking.

• Strong negotiation, problem-solving, and cross-cultural communication skills

• Good communication and negotiation skills

• ·Good knowledge of process and procedure

• Pantry vouchers

• Saving Fund

• Christmas bonus

• Holiday bonus

• Medical Insurance

• Life Insurance

HS115

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).