North America Regional Transportation Manager

• →TMS Implementation Support:
  Partner with the Business Manager to support the deployment of HP’s new TMS solution in collaboration with RMS (formerly C.H. Robinson). Drive configuration, testing, and integration activities to ensure a successful implementation aligned with business needs.
• →Domestic Surface Transportation Network Management:
  • →Full Truckload (FTL) & Intermodal (IMD):
    Collaborate closely with RMS to design and scale a robust FTL and IMD transportation network to support evolving business requirements.
  • →Less-Than-Truckload (LTL):
    Manage relationships and performance with HP’s primary LTL partners (FedEx Freight, Expeditors International, Tazmanian Freight Systems). Oversee Ryder-managed LTL operations (e.g., Estes as an Amazon-preferred carrier).
    Lead efforts to identify and integrate regional LTL carriers into HP’s Greenfield initiative, transitioning from 21 DCs to 3 mega hubs.
  • →White Glove Delivery:
    Oversee specialized delivery services for sensitive business segments (e.g., MPS, Indigo, Scitex). Manage relationships with white glove providers, including Expeditors, Tazmanian, CRST Specialized, TriAd, and Metro/SCI (Canada).
• →Procurement & Carrier Relationship Management:
  Act as the primary business owner of all NA carrier relationships (FedEx, UPS, Expeditors, Tazmanian, Ryder, etc.). Lead operational negotiations and partner with Procurement on cost-related initiatives to ensure competitiveness and service alignment.
• →Strategic Carrier Partnerships:
  Maintain and grow long-standing, strategic relationships with key partners. Oversee two Global Account Managers (GAMs) dedicated to managing our highest-priority carriers: Expeditors and FedEx.
• →Customer Experience & Operational Metrics (TCE):
  Own and report on Total Customer Experience (TCE) metrics. Identify root causes of service failures and provide weekly performance insights and improvement plans to senior leadership.
• →Cost Management & Visibility:
  Maintain a comprehensive understanding of transportation costs and cost drivers across all service lines. Develop and execute cost containment strategies to support budget goals.

• 7+ years of experience in transportation, logistics, or supply chain management.
• Strong carrier management and contract negotiation experience.
• Data-driven decision-making skills and experience managing operational KPIs.
• Excellent communication and cross-functional collaboration abilities.

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