Tech Writer III

Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient. 

Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.

The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted. 

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  Working closely with manufacturing teams based in Dublin. Candidates will be required to be onsite up to 4 days per week

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  Creating content for a business unit supporting program releases under the guidance of more senior team members

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  Creating standard operating procedures based on HVAC manufacturing processes.

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  Creating content in DITA xml and content management systems

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  Creating technical illustrations

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  Providing DocOps support. You will have the opportunity to support one of our process teams.

• 2+ years of technical writing experience

• Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science

• Experience with writing SOPs, preferably DITA xml

• Technical illustration skills: Photoshop and Illustrator or similar

• Excellent communication and interpersonal skills. You will be working closely with the development and product management teams

• Ability to plan, organize, and support multiple program releases

• Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.

• Document control and revisioning in content management or version control systems

• Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.

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