Payroll Implementation Specialist IV (WFN Enterprise)

• →Implement ADP's solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration
• →Serve as a subject matter expert that can help lead the workflow of the group
• →Apply industry and product knowledge to optimize system configurations and product upgrades
• →Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• →Resolve issues and provide solutions, with minimal direction on procedural matters
• →Collaborate with various departments to load and convert (as required) client data to ADP's solutions
• →Work within ADP's implementation methodology and timeliness using technology tools.
• →Ensure accuracy of all aspects of client set up
• →Remain engaged with client throughout implementation, until client is successfully running ADP solutions
• →Interact/collaborate with ADP associates in sales and customer service
• →Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
• →Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
• →Provide input to management on process improvement and product enhancements
• →Coach, mentor and may serve as escalation point for less-experienced implementation specialists
• →Use influence and impact to help clients address and analyze their needs
• →Participate in roundtables, focus groups, feedback sessions, etc. as appropriate

• 5+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience

Preferred Qualifications: Preference will be given to candidates who have the following:

• Payroll Implementation experience highly preferred for this role
• Autopay or Current Gen Workforce Now experience highly preferred for this role
• Ability to work autonomously and manage one's own day highly preferred for this role
• Bachelor's degree
• Strong project management skills and the ability to multi-task
• Ability to work as part of a team to accomplish tasks
• Strong client relationship building skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills