Facilities Triage Operations Data Analyst 1 (Business Data Analyst 1)

The Facilities Triage Operations Data Analyst 1 supports the daily operations of the Facilities Triage Center within the Facilities Business Office. Serving as a central point of coordination between customers, Facilities technicians, supervisors, and operational teams, this position helps ensure facilities service requests are accurately documented, appropriately routed, monitored, and supported from initial intake through completion.

The position performs detailed data entry, work order management, customer service, reporting, data analysis, process improvement, and project support functions.

• Responsibilities include gathering, entering, compiling, coding, classifying, validating, and analyzing incoming and outgoing facilities work order data across multiple systems.

• The position monitors electronic work queues and workbenches, reviews service requests for completeness and accuracy, organizes and routes workflow to appropriate Facilities teams, and assists customers in identifying the appropriate service or next step for their facilities-related needs.

A significant component of the role involves providing high-volume, advanced customer service in a fast-paced operational environment.

• The position communicates with customers through telephone, email, electronic service requests, and in-person interactions; gathers information necessary to accurately document facilities concerns; responds to questions regarding work orders and service processes; researches issues; provides status information; and coordinates with Facilities departments to support timely resolution.

• The position must communicate clearly and professionally while managing multiple requests and changing operational priorities.

• Other duties as assigned.

• Bachelor's degree in a business field and 6 months of experience that included analytical, database, spreadsheet and/or financial experience, technical writing, quantitative analysis or use of statistical principles; OR

• Associates degree in a business field plus two years of experience that included analytical, database, spreadsheet and/or financial experience, technical writing, quantitative analysis or use of statistical principles; OR

• Four years of experience that included analytical, database, spreadsheet and/or financial experience, technical writing, quantitative analysis or use of statistical principles; OR

• An equivalent combination of education, training and/or experience. 

• Experience supporting facilities, operations, or maintenance functions.

• Experience with enterprise systems (e.g., Oracle eAM, data warehouses, reporting platforms).

• Advanced skill level with MS Office Suite (Word, Excel, Outlook), Oracle, Project time entry.

• Basic knowledge of web software such as Dreamweaver. 

• Advanced knowledge of maintenance requirements on structural, electrical, mechanical, plumbing, elevator, sheet metal, and grounds systems.

• Experience compiling, analyzing, and interpreting data; developing reports and written analysis; and using spreadsheets, databases, and reporting tools.

• Ability to resolve advanced customer service issues. Excellent verbal and written communication skills.  Experience and knowledge of working with a diverse group of people with conflicting and urgent needs and ability to maintain a harmonious working relationship campus wide. 

• Ability to operate multi-line phones and a two-way radio system. 

• Advanced skill level with MS Office Suite (Word, Excel, Outlook), Oracle, Project time entry, Data Warehouse/Discoverer.
• Basic knowledge of maintenance requirements on structural, electrical, mechanical, plumbing, elevator, sheet metal, and grounds systems.

Work hours to be Monday through Friday day shift, 7:30am – 4:00pm. This is a hybrid position, three days on-site, two days remote, up to management discretion.

 

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu