Credit & Customer Experience Officer

Do you enjoy assisting customers and solving problems? Our Credit Control team is looking for a Credit & Customer Experience Officer to support customers with their accounts and payments. Making sure every interaction every interaction is a positive one while keeping accounts in good order.

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  Being the first point of contact for customers calling about their accounts

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  Helping customers understand their balances and resolving billing and payment queries

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  Agreeing workable payment solutions with customers and arranging the return of equipment where needed

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  Working with other departments to resolve customer issues end to end

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  Reviewing sales made by other departments to make sure they meet credit requirements

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  Keeping customer records accurate and up to date

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  Supporting the team’s back-office processes and controls

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  Excellent spoken and written communication skills in Maltese and English

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  A customer-first attitude, with patience and empathy in difficult conversations

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  Strong problem-solving skills and the confidence to find solutions that work for both the customer and the business

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  Good working knowledge of Microsoft Office, particularly Excel and Word

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  Good organisational skills and attention to detail

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  The ability to work independently and as part of a team, and to manage deadlines

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  ‘O’ Level standard of education

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  Experience in customer service, a contact centre or an accounts role is an advantage but not essential