Accounts Receivable Collector

Accounts Receivable Collector   Our Vision Our customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders. The Role This position is responsible for monitoring and coordinating collection of overdue receivables. They will be responsible for tracking progress, resolving client inquiries, resolving discrepancies and follow up with other departments, and maintaining strong client relationships.   Key Responsibilities Use monthly aging reports to monitor client collection problems and take appropriate action to ensure timely payment. Prepare and process credit refunds, and accurately update accounts receivable records. Ensure statements of accounts and invoices have been sent and resolve any discrepancies or errors with correct department. Prepare reports for clients and internal users as required. Identify delinquent accounts and recommend appropriate course of action. Build and maintain strong client relationships. Assist with invoice distribution as required. Ensure any missing back-up documentation is addressed with the billing department and properly filed for retention. Respond to inquiries and requests from clients. Other duties as assigned. Leadership Responsibilities   N/A.   Job Details           Reports to Supervisor Accounts Receivable Permanent   Finance   Full-time/ Part-Time   US/CDN/MX Hybrid/Office/Remote   Required Qualifications and Experience Completion of post-secondary education or equivalent. 2+ years of relevant work experience. Proven experience in business-to-business collections is an asset. Advanced proficiency in Microsoft Office Suite (Excel, Access, Word). Basic Accounting Software/ERP knowledge. Bilingual (fluent in both Spanish/English) is necessary (US SB only). Strong verbal and written communication skills. Excellent problem solving and decision-making skills.   Physical Demands Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement. Occasionally must carry/lift loads of up to 15 lbs. Work Environment Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyze.