Patient Access Specialist-Freeway Clinic

• High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

 or

• Associate's Degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

or

• Bachelor’s Degree

• Bachelor’s degree.
• Experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Job Requirements:

• Analyze and reconcile the Daily Appointment Report (DAR) on a daily basis to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR).
• Serve as the subject-matter-expert on Government Payors.
• Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity.
• Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
• Provide operational support by ensuring desk coverage as needed.
• Serves as a subject-matter-expert.
• Interacts with and assists the public in a professional and friendly manner as needed.
• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.
• Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
• Assist internal and external stakeholders as needed with exceptional customer service.

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.