Revenue Strategy Coordinator - The Starling Atlanta Midtown

• →Assist the Director of Revenue Management with daily analysis of occupancy, pickup trends, and market demand.
• →Compile and prepare revenue performance reports for daily, weekly, and monthly review.
• →Support revenue forecasting by gathering and organizing historical data and demand trends.
• →Assist with preparation for weekly revenue strategy meetings.
• →Review and manage room inventory controls and pricing.
• →Assist with system audits to ensure correct rates, restrictions, and availability.
• →Monitor competitive set pricing and market changes.

• Support reservations operations including group block maintenance, rooming list management, and reservation accuracy.
• Support reservation agents with complex booking situations or system questions.
• Ensure reservation accuracy and adherence to hotel policies.
• Monitor reservations inbox and respond to guest and partner inquiries as needed.
• Assist with commission processing and reservation reporting.

• Coordinate with Sales, Front Office, and Accounting to ensure alignment on group blocks, reservations, and revenue reporting.
• Assist in resolving reservation or billing discrepancies affecting guest satisfaction or revenue.
• Provide operational support during high demand periods.

• Perform regular system audits to ensure accurate rate loading, inventory controls, and booking restrictions.
• Maintain data accuracy across revenue management and reservations platforms.
• Assist in identifying system discrepancies that may impact revenue or booking performance.

• Assist with departmental responsibilities during the absence of the Director of Revenue Management or Reservations Manager to ensure continuity in operations.
• Support special projects focused on improving processes, reporting, and operational efficiency

  Accountability & Work Management

  Demonstrate consistent reliability, punctuality, and adherence to established work schedules and attendance policies.

  Independently organize and prioritize daily responsibilities to ensure assignments are completed accurately and within established deadlines.

  Take ownership of assigned responsibilities, proactively identifying outstanding tasks and following through to completion.

  Effectively manage multiple competing priorities in a fast-paced hotel environment.

  Communicate proactively with department leadership regarding workload challenges, operational issues, and potential delays.

  Demonstrate sound judgment, initiative, and the ability to resolve routine operational issues with minimal supervision.

  Maintain a high level of accuracy and attention to detail when managing reservations, group room blocks, inventory, and departmental reporting.

• Minimum 3 years of hotel operations experience, including at least 1 year in a supervisory, management, or specialized departmental support role within Reservations, Group Housing, Front Office, Sales, or Revenue Management.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with Hilton hotel systems is a plus.
• College degree preferred but not required.

• Strong understanding of revenue recognition principles and applicable accounting standards
• Knowledge of accounts receivable, invoicing, and billing processes
• Proficiency in financial systems and enterprise resource planning tools
• Excellent analytical and problem-solving skills for resolving discrepancies and interpreting data
• High level of accuracy and attention to detail in data entry
• Strong Excel skills, including pivot tables, formulas, and data analysis
• Ability to work independently and meet deadlines in a fast-paced environment
• Effective communication skills for interacting with internal teams and external clients
• Strong organizational and time management skills
• Ability to interpret and apply financial regulations and company policies

This role is well suited for someone who:

• Is interested in a long-term career in Revenue Management or Hotel Leadership.
• Enjoys working with data, systems, and analytics.
• Has strong critical thinking and problem-solving skills.
• Thrives in a fast-paced environment with competing priorities.
• Is detail oriented and highly organized.
• Values collaboration and delivering excellent guest service.