Support Associate - Weather Response Shelter

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

This position will be responsible for providing excellent customer service to Social Impact clients/residents at the shelter, and other programming partners by providing a variety of administrative duties to support the Weather Response Shelter.  This position will work collaboratively with the Manager of the Weather Response Shelter, case managers, volunteers and other shelter staff to help ensure that the program operates efficiently.  This grant-funded position requires flexibility, as it extends beyond the standard 8:00 am - 5:00 pm, Monday - Friday, 40-hour work week.

Key duties include, but are not limited to:

• Maintaining accurate and confidential client records and data
• Responding promptly to client and staff requests via telephone and/or email
• Managing inventory of shelter supplies and donations
• Assisting with meal preparation and distribution following food safety protocols
• Conducting intake interviews, orient new residents to the facility and assign living space

• High School Diploma or equivalent required
• One (1) year of customer service experience required
• Strong customer service and interpersonal communication skills and the ability to communicate effectively required

• Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
• Must be willing to work hours outside the normal 8:00 am - 5:00 pm, Monday - Friday, 40 hour work week
• Must be able to respond appropriately and effectively in crisis situations by using good judgement and following Aspire protocols
• Must be detail oriented, have excellent organizational skills and be flexible
• Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
• Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
• Must have reliable transportation to attend trainings and/or meetings

All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.   

Aspire Indiana Health is an Equal Opportunity Employer