Seasonal IT Support Technician

PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.

The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit www.planetart.com to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

PlanetArt is looking for a Temporary IT Ops Support to support the company’s production facility in Woodridge. The successful candidate will be a standard helpdesk technician on a 2nd shift schedule with mandatory overtime during the company’s busy peak period.

• →Troubleshooting & Support: Diagnose and resolve hardware, software, and network issues via email, chat, or in-person. Supporting the warehouse environment, printers, rf devices, and helpdesk needs.
• →Ticket Management: Log, track, prioritize, and resolve support requests using a ticketing system
• →User Account Management: Create, modify, and disable user accounts, passwords, and permissions (Active Directory, Microsoft 365, etc.)
• →Hardware Support: Set up, configure, and maintain desktops, laptops, printers, and peripherals
• →Software Support: Install, update, and troubleshoot operating systems and business applications while supporting Citrix during PlanetArt’s Q4 peak season
• →Escalation: Escalate complex or unresolved issues to senior IT staff or appropriate teams
• →Documentation: Maintain knowledge base articles, FAQs, and standard operating procedures

• Experience troubleshooting Citrix for basic user needs like accounts updates and connection issues
• Experience troubleshooting printers, networks and rf devices for the warehouse operations team
• Active directory and 0365 basic supporting knowledge
• Willingness to work nights and weekends with mandatory overtime
• Knowledge of Vmware is a plus

• Work is generally performed in an office environment with low to moderate noise levels, however some work will require work on the production floor.
• Occasional lifting of up to 20 pounds.
• Position requires regular, continuous use of computers.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: in-person, phone, zoom, radio, Slack, or email.