Products & Services Specialist II - Trade Ally Management

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This postion will be based in the Carolinas. Additional locations within the North and South Carolina service territory can be considered and will be determined at time of offer.

This position is responsible for non-supervisory leadership in one or more aspects of the management & operation of Duke Energy products, programs and services. This position accurately manages performance indicators, owns and coordinates program activities, presents information and completes assigned tasks supporting successful business operations. 

• →Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s) 

• →Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources. 

• →Develop, manage, and maintain program documentation of performance and standard operating procedures 

• →Analyze information to prepare a summary of finds that lead to implementation and actionable improvements 

• →Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications. 

• →Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs 

• →Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility 

• Promote energy efficiency rebates and incentives to trade allies within territory to support the sale and installation of high efficiency equipment. 

• Speak to large groups, educate external partners on the benefits of Duke Energy’s products and services. 

• Analyze and understand market research results. 

• Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences. 

• Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition. 

• Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments 

• Evaluate key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance. 

• Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.

• Support development of vendor relationships through contributions to the creation of Statements of Work and vendor agreements. 

• Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders 

• Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions. 

• Manage and modify contractual obligations for the program. 

• Provide product feedback, program and service enhancements to improve market effectiveness by participating in product development initiatives 

• Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way.

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