APS Analyst

Do you thrive in a fast-paced environment where attention to detail and customer service make a meaningful impact? Modern Woodmen of America is looking for a proactive and organized individual to support our Underwriting department by obtaining Attending Physician Statements (APS) from medical providers across the country. Success in this role requires strong communication skills, persistence, and the ability to build positive working relationships while delivering accurate and timely results.

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $19 billion assets. As a membership organization, Modern Woodmen pairs the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. Modern Woodmen also unites individuals with common bonds, provides a variety of life insurance and annuity products, and forms one of the nation’s most effective volunteer networks.

• →Order Attending Physician Statement (APS) by contacting the medical office or copy service from reports provided in real time.
• →Research online to find correct contact information for the provider.
• →Maintain a record of communications for each request.
• →Follow-up with the provider at designated intervals until the APS is received.
• →Notify the Underwriter of any obstructions or questions about the APS request.
• →Email any special authorizations to the Financial Representative of record.
• →Distribute the APS when received via internal workflow system.
• →Record payment information.
• →Reconcile payments periodically.

• High School Diploma or equivalent required.
• Strong computer skills, including proficiency with spreadsheet applications and other business software.
• Excellent verbal and written communication skills, with a commitment to providing exceptional customer service.
• Exceptional attention to detail and accuracy, with the ability to effectively organize, prioritize, and manage multiple responsibilities.
• Strong analytical and problem-solving abilities with a proactive approach to resolving issues.
• Ability to perform well in a deadline-driven environment while maintaining a high level of quality and productivity.
• Self-motivated and capable of working both independently and collaboratively as part of a team.
• Demonstrated professionalism, sound judgement, and discretion when handling sensitive and confidential information.