Trainer

• Collaborate with management to identify training needs

• Plan and implement an effective employee orientation and on-going training curriculum

• Assists with the development of training curriculum and training materials.

• May conduct future “Train the Trainer” training to develop trainers for effective administration of training curriculum.

• Conduct training at on-board of new or transferring employees.

• Analyze training evaluations to determine areas for improvement.

• Provide input for improvements to the overall training program and training curriculum.

• Assists Managers with coordinating and documenting training requirements.

• Assist with development and maintenance of department training matrixes.

• Assist in meeting departmental goals, and special projects as needed.

• Perform other related duties as required.

• High School Diploma or equivalent required

• Bachelor’s degree and/or training certificate preferred

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.  We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.