Call Center Specialist

United States·Rapid Citymid

Other

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Quick Summary

Overview

Current Employees: If you are a current Monument Health employee,

Technical Tools

Other

Current Employees:

Rapid City, SD USA

CS Patient Call Center

Starting Pay Rate Range $17.79 - $21.58

Call Center Specialist I $17.79-$20.45, Call Center Specialist I - RW $17.79-$20.45, Call Center Specialist II $18.77-$21.58, Call Center Specialist II - RW $18.77-$21.58

(Determined by the knowledge, skills and experience of the applicant.

The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).

Essential Functions:

Answer inbound calls and respond to patient inquiries with professionalism and empathy.
Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Verify insurance coverage and assist with billing questions.
Provide accurate information about healthcare services, policies, and procedures.
Document all interactions in compliance with HIPAA and organizational standards.
De-escalate complex issues for resolution.
Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.
All other duties as assigned.

Requirements

~1 min read

Revenue Cycle

Registration and Scheduling

15 Corporate Services Division

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Location & Eligibility

Where is the job

Rapid City, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $37,003–$44,886 a year; 42% below the $70,554 median for Other jobs on Jobera (110,457 salaries).
Who can apply: United States
Posted: 1 day ago
Employer: has 650 open jobs on Jobera.