Senior Analyst, Client Insights

We're looking for a Senior Analyst to join our Client Insights team and play a key role in how we use data to protect and empower our merchant partners. This role sits at the intersection of analytics, product, strategy, sales, and merchant success; the models, reporting, and insights created by this individual will directly impact sales and merchant retention. 

Our team is helping build the next generation of AI-driven post-purchase customer solutions, and this role will be instrumental in driving the success of these solutions. This is a high-impact role for someone who's curious, detail-oriented, and excited about turning data into action.

• →Serve as the analytical bridge between Sales and prospective/existing merchants; translate data and analysis into business cases, pricing models, and compelling financial narratives
• →Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations
• →Interact directly with merchants and potential merchants to understand their reporting needs; build strong relationships and leverage your analytical background and consumer data expertise to deliver a best-in-class analytics and support experience for large consumer brands
• →Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap

• 4-7 years of experience in a business analytics, business intelligence, or Technical Account Manager role
• Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions for ecommerce companies / consumer brands
• An exceptional communicator with the ability to talk to merchants about complex analysis and how to use the analysis to drive value and decision making
• Experience in one or more of the following brand verticals is a plus: Jewelry, Furniture / Home Improvement, Consumer Electronics, Auto Parts, Sporting Goods, or Eyewear
• Experience working cross-functionally to drive business and product improvement
• Experience with SQL — you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling
• Experience with Snowflake
• Familiarity with Tableau
• Understanding of how to use AI to drive process improvement and efficiency across the organization
• Strong communication skills — you can explain data clearly to both technical and non-technical audiences
• A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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