Collision Repair Estimator

United States·Saint CharlesFull-timemid

EstimatorConstruction & Real Estate

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Quick Summary

Overview

Set reasonable expectations for the customer, and educate them on the repair process Have thorough understanding of estimating software, required to process estimates.

Technical Tools

EstimatorConstruction & Real Estate

Set reasonable expectations for the customer, and educate them on the repair process

Have thorough understanding of estimating software, required to process estimates.

Locating assignments from insurers and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.

Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.

Gather additional information that may be required from the insured.

View vehicle with customer to highlight accident replated damage, and previous damage non claim related.

Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.

Determine if a vehicle is drivable or non-drivable

Determine if a vehicle requires disassembly for an accurate estimate.

Write detailed estimates that capture all claims related damage, and research repair to ensure OEM standards and procedures are followed.

Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.

DATA- Ensure proper dates are inputted in the estimating systems- real time dates.

Ensure correct rate profiles are selected.

Communication – ensure the claim and important details are communicated to the insurer and customer. For example, when a vehicle is scheduled, or any delays.

Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.

Schedule sublets.

Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.

Keep estimates accurate throughout the repair process with supplements, part price changes, and any additional communications to insurer required.

Upload and monitor claims for approval.

Sell customer pay/ third party pay estimates Goal keep a batting average at 80% or higher.

Send final supplement/final bills to insurer for approval Goal 48 hours post-delivery where possible.

Ensure final authorization is noted in management system, and final amounts match – for proper closing of file in management system.

Requirements

~1 min read

Utilize CCC, Mitchell Connect, and Audatex software.

Must have prior experience working as a Collision Estimator with a DRP shop. 
Must have prior experience with parts ordering through OPS, Collision Line, and Parts Trader.
Proficiency in Microsoft Office Suite and other relevant software applications.