Bilingual Contact Center Representative | On-site Querétaro

At Scalepex, we’re transforming how companies connect with talent worldwide. As a fast-growing nearshore services firm, we partner with global organizations to deliver exceptional support, technology, and business solutions.

Our mission is simple: empower people and businesses to scale efficiently and thrive. We combine cutting-edge tools with the power of human expertise to create meaningful, high-impact results.

• Delivery-focused: We tailor every solution to our client’s real needs — we listen, collaborate, and execute with precision.
• People-first: We grow together. Through mentorship, training, and development, we invest in every team member’s success.
• Excellence through talent: We make sure the right people are in the right roles at the right time — that’s how we deliver quality consistently.

Are you someone who loves helping others and solving problems? Do you enjoy fast-paced environments where every day feels different?

As a Customer Service Representative at Scalepex, you’ll be the friendly, reliable voice customers trust. You’ll handle inquiries, resolve issues, and make each interaction a positive experience — representing both Scalepex and our clients with empathy, professionalism, and enthusiasm.

Think of yourself as the hero of the customer experience: resourceful, patient, and ready to turn challenges into wins.

• High school diploma or equivalent.
• Advanced English level (spoken and written).
• Availability to work full-time and on-site at Balcones Coloniales, Querétaro.
• Experience in customer service or call center roles is strongly preferred.
• Strong communication and active listening skills.
• A problem-solver mindset and a genuine desire to help people.
• Comfort with multitasking and using digital tools or CRM systems.

• →Respond promptly and professionally to customer inquiries, showing empathy and understanding.
• →Provide accurate information and effective solutions, aiming for first-contact resolution.
• →Document all interactions clearly in our CRM to ensure smooth communication across teams.
• →Collaborate with other departments to resolve complex issues efficiently.
• →Exceed performance goals while maintaining high-quality service standards.

If you’re ready to be part of a dynamic, people-driven company and make an impact every day — we’d love to meet you!

Once you apply, you’ll be contacted via WhatsApp.