Robot Master - Customer Service

As a Robot Master, you'll be working with cutting-edge technology to support autonomous vehicles (robots) in their day-to-day operations at customer sites (warehouses). Your main responsibility will be to operate a remote tool, ensuring the continuous operation of the robots. Using surrounding cameras and remote tool indicators, you'll make decisions about whether the robot can safely move forward or if any actions are necessary to help it complete assigned missions.

We're looking for people who are passionate about technology and are true team players with a strong work ethic. You should be able to work autonomously, multitask effectively, and make sensible decisions under pressure. It's essential to maintain a high level of focus throughout your entire shift.

If you enjoy working with innovative technology and you want to expand your experience beyond gaming, we encourage you to apply.

• →Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites, which operate 24/7 with varying hours.
• →Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production.
• →Coordinate with colleagues to ensure there is always coverage at each site.
• →Document accurate details of robot operations and report daily status during Daily Shift call.
• →Create tickets for any issues encountered and escalate to Tier 2 support team members, if necessary.
• →Identify critical issues and escalate to direct manager/next level as required.
• →Identify opportunities to streamline customer/robot operations and make recommendations.
• →Take initiative in assisting internal teams with project-related requests.
• →Help train new agents by shadowing and providing guidance.
• →Manage time effectively and responsibly, prioritizing tasks based on urgency and importance.
• →Meet or exceed departmental adherence goals by regularly completing assigned tasks in a timely and accurate manner.

• Demonstrates accountability and reliability.
• Strong spatial orientation skills, including the ability to identify the position or direction of objects or points in space.
• Strong collaboration and teamwork skills.
• Strong critical thinking and problem-solving abilities.
• Excellent attention to detail.
• High level of autonomy.
• Ability to learn and adapt to new technologies, including sophisticated software tools.
• Proactive and able to prioritize effectively.
• Strong multitasking skills.
• Flexible and adaptable.
• Curious and eager to learn.
• Easily adapts to a constantly evolving environment.
• Ability to follow technical instructions to resolve complex issues.
• Possession of a valid driving license and experience working in a warehouse are a plus.
• Experience with RTS, 2D/3D simulators and racing games would be additional assets.
• Good proficiency in the English language.
• Live in Mexico City / Estado de México.