Carrier Analyst

As a Carrier Analyst, you will play a key role in managing global telecommunications services and supporting the reliability of network infrastructure across domestic and international operations. You will oversee relationships with carrier partners, coordinate service provisioning, and ensure voice and data connectivity solutions meet operational requirements. Working closely with engineering teams and business stakeholders, you will help resolve technical issues, coordinate service transitions, and improve service delivery. You will also analyze telecommunications costs, identify savings opportunities, and implement process improvements that increase efficiency. This role combines vendor relationship management, technical coordination, project execution, and analytical problem-solving in a global, collaborative environment. Your contributions will help strengthen network resilience, optimize telecommunications spending, and maintain reliable connectivity across geographically distributed operations.

• Education: A bachelor's degree in Information Technology, Telecommunications, or a related field is preferred.

• Professional experience: At least four years of experience ordering, coordinating, and managing telecommunications services.

• Carrier management expertise: Strong understanding of global telecommunications carrier methodologies, tools, standards, and operational procedures.

• Service provisioning knowledge: Familiarity with telecommunications ordering processes, including voice and data circuits, toll-free services, toll services, and colocation cross-connects.

• Project management: Demonstrated ability to coordinate projects, manage service delivery activities, and follow through on orders and technical transitions.

• Analytical skills: Strong analytical, problem-solving, and decision-making capabilities, particularly in evaluating service options, identifying cost efficiencies, and resolving operational challenges.

• Technical troubleshooting: Ability to coordinate technical investigations and work effectively with engineering teams and external carrier partners.

• Communication skills: Excellent written and verbal communication skills, with the ability to convey technical information and service updates clearly.

• Stakeholder relationship management: Strong interpersonal skills and the ability to build productive relationships with carriers, engineers, management, and other stakeholders.

• Technical proficiency: Comfortable using computers, Microsoft Office applications, and relevant telecommunications industry tools.

• Specialized tools: Experience with carrier toll-free routing tools is an advantage.

• Organization and ownership: Ability to manage multiple service requests, coordinate competing priorities, and maintain accurate records while ensuring timely completion.

• Continuous improvement mindset: A proactive approach to identifying process improvements, optimizing costs, and strengthening service reliability.