Specialist, IT Asset Administration (SAM)

We are seeking a detail-oriented Software Asset Management (SAM) Specialist to join our global team. This role is responsible for managing the end-to-end software lifecycle, including administration, procurement, tracking, and compliance. You will work closely with IT, vendors, and internal stakeholders to support software operations, financial processes, and governance.

Responsibilities:

• Manage Software Asset Management requests and incidents within ServiceNow, ensuring timely resolution and escalation where required.
• Maintain accurate software asset, license, entitlement, contract, subscription, and procurement records.
• Support the end-to-end software lifecycle, including procurement, deployment, utilization, renewal, reclamation, and retirement activities.
• Coordinate software purchasing, vendor quotations, renewals, and contract administration activities.
• Create and manage purchase requisitions and support procurement processes in accordance with business requirements.
• Process goods receipts, purchase order updates, cancellations, and related procurement transactions.
• Perform invoice reconciliation and validation against purchase orders, contracts, software entitlements, and vendor agreements.
• Investigate and resolve procurement, billing, licensing, pricing, and payment discrepancies.
• Configure and maintain ServiceNow SAM Pro to support software discovery, normalization, reconciliation, compliance monitoring, and license management.
• Monitor software licensing utilization, identify compliance risks, and support optimization opportunities through license reclamation and cost management initiatives.
• Develop and maintain reports, dashboards, operational metrics, and audit-ready records to support Software Asset Management governance.
• Support software compliance reviews, internal audits, vendor audits, and audit-readiness activities.
• Collaborate with IT, Procurement, Finance, and vendors to improve software asset management processes, data quality, and workflow automation initiatives.

• Bachelor's degree in Information Technology, or a related discipline.
• 5+ years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related technology asset-management functions.
• Strong hands-on experience with ServiceNow SAM Pro and Contract Management.
• Knowledge of software licensing models, entitlement management, software compliance, and software lifecycle management.
• Experience supporting software procurement, purchase requisitions, invoice processing, and financial reconciliation activities.
• Experience supporting software compliance programs, vendor audits, and audit-readiness initiatives.
• Advanced Microsoft Excel skills with strong analytical and reporting capabilities.
• Excellent communication, stakeholder-management, and vendor-management skills.
• Strong organizational skills with the ability to manage multiple priorities independently.
• High attention to detail and commitment to maintaining accurate, audit-ready records.

• ServiceNow Software Asset Management Professional (SAM Pro) certification.
• ITIL Foundation, IAITAM, or Software Asset Management-related certifications.
• Experience with Microsoft Dynamics, Costpoint, Microsoft Intune, or other procurement and financial management systems.
• Familiarity with major software publishers and cloud/SaaS licensing models.
• Experience supporting global Software Asset Management programs and enterprise software compliance initiatives.
• Knowledge of workflow automation, reporting, and continuous process improvement within ServiceNow.

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