Head of Customer (US)

Running restaurants in the US is brutal - margins are razor thin, waste is high, and teams are stretched to the limit. But it doesn’t have to be this hard. That’s why we built Nory.

Our CEO, Conor, knows the pain first-hand. After founding and scaling Mad Egg in Ireland, he got tired of juggling “market-leading” systems, clunky spreadsheets, and endless printouts. So he built the tool he wished he’d had from day one.

Nory is the all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it’s operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, stronger margins.

And we’re just getting started. Fresh off a Series B led by Kinnevik and Accel, we’ve grown to 100+ people across Ireland, the UK, and Spain - and now we’re bringing Nory to the US.

We have big plans for North America as our primary growth engine - and we're hiring a Head of Customer to own the entire post-sale journey here. You’ll be an intrinsic part of our early market expansion - building the post-sales journey (alongside the rest of the Founding US CS/Onboarding team), and being overall responsible for the success of our US customers. Essentially - you’ll be part of an early stage team, inside of a well-funded, high-growth AI start-up. If that’s the kind of challenge that excites you - we’d love to hear from you!

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    Hospitality, restaurant, retail, multi-site or field operations exposure - anywhere you've been close to physical operations.

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    Experience defining an Enterprise post-sale motion from scratch.

• 📈 Meaningful equity with standard 4-year vesting and 1-year cliff - at Nory everyone is an owner!

• 🏥 Private health, dental, and vision insurance

• 📈 401k with company match up to 4%

• 🌴 35 days paid time off, including public holidays

• 🍼 16 weeks paid parental leave for birthing parent, and 4 weeks of paid leave for non-birthing parent

• 📚 $1,000 annual personal development budget + quarterly book budget

• 🖥️ $250 home office workspace budget

• ✈️ Frequent travel to London and Dublin and regular offsites & socials

• 👏 And much more

One where operators are in control, margins are stronger, and frontline teams can build careers they’re proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win – together.

These are the values we live by:

We prioritise work that delivers real financial results for our restaurant partners.

We move fast, unblock quickly, and deliver with urgency.

We own problems, raise the bar, and build better every day.

We grow stronger through feedback, collaboration, and shared wins.

At Nory, we believe that diverse teams build better products. We welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on gender, ethnicity, sexual orientation, religion, family status, age, disability, or race. What matters to us is how you think, how you work, and what you bring to the table. Please let us know if you require any adjustments so you can bring your best self to the interview process.