Pharmacy Insurance Specialist

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Pharmacy Insurance Specialist to assist our customers in getting resolutions for all their insurance needs including Medicaid programs, Medicare Parts B and D, manufacturer assistance programs and more.

• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

• →Operate as the first point of contact for incoming calls and tickets from pharmacy clients to provide prompt insurance resolutions
• →Document each phone call and the actions performed in tracking software
• →Communicate directly with insurance providers and switch companies on the pharmacy’s behalf
• →Complete insurance requests and escalated insurance reviews in a timely manner
• →Update and maintain Liberty Software’s master National Council for Prescription Drug Programs (NCPDP) format database
• →Provide unmatched customer service in every client interaction

• At least two years of pharmacy/pharmacy technician experience required, with three to five years being preferred
• Extensive experience in insurance adjudication
• Certified Pharmacy Technician (CPHT) certification a plus
• Familiarity with independently owned pharmacies a plus
• Demonstrated ability to communicate by phone and email to members of client organizations and third-party companies such as insurance providers and pharmacy switches
• Proven ability to shift between multiple tasks as needed
• Strong attention to detail, as well as strong written and documentation skills
• Excellent listening and critical thinking skills
• Experience using Liberty Software products (RXQ, BZQ) a plus
• Basic computer skills and comfort learning new software products needed