Caseworker/ Gestionnaire de cas bilingue

As a Bilingual Caseworker, you will support patients, healthcare professionals, and other stakeholders by coordinating case management activities and delivering responsive, compassionate service. You will help individuals navigate patient support programs, medication access and funding options, treatment compliance requirements, and related healthcare services. Through inbound and outbound calls, careful documentation, and consistent follow-up, you will ensure that cases are handled accurately and efficiently. You will collaborate with internal teams and healthcare providers to address concerns, maintain continuity of support, and escalate complex cases when necessary. This remote opportunity combines customer service, administrative coordination, and healthcare program support in a structured, patient-focused environment. Your attention to detail, communication skills, and ability to manage multiple priorities will contribute to better service experiences and effective program delivery.

• A two-year associate degree or equivalent combination of education and experience in business administration, accounting, sales, marketing, computer science, or a related field.

• At least one year of customer service experience; experience in human resources administration, case management, healthcare support, or a similar role is an asset.

• Bilingual proficiency in Canadian French and English, with the ability to communicate effectively both verbally and in writing.

• Experience in the medical, pharmaceutical, or healthcare industry is an advantage.

• Strong organizational skills and attention to detail, with the ability to manage multiple cases, maintain accurate records, and meet deadlines.

• Excellent customer service, interpersonal, and communication skills, with a professional and empathetic approach to patient and stakeholder interactions.

• Strong problem-solving and analytical skills, including the ability to assess information, resolve issues efficiently, and recognize when escalation is necessary.

• Ability to manage competing priorities, adapt to changing program requirements, and work effectively both independently and collaboratively.

• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook; familiarity with PowerPoint and other business software is beneficial.

• Ability to learn and follow established case management procedures, documentation standards, confidentiality requirements, and adverse event reporting protocols.

• Strong data entry and recordkeeping skills, with the ability to document interactions accurately in program-specific databases.

• Flexibility to participate in ongoing training and develop knowledge of relevant pharmaceutical products, patient support programs, and healthcare processes.