Category Vendor Manager

We are seeking an experienced vendor management professional to strengthen the performance, quality, and reliability of third-party partners supporting clinical trial operations. In this role, you will help oversee a global vendor network, ensuring outsourced services meet established standards and contribute to successful clinical study delivery. You will work closely with internal study teams and external vendors to monitor performance, address operational challenges, and manage quality and compliance risks. Through data-driven reporting, performance assessments, and continuous improvement initiatives, you will help identify opportunities to enhance efficiency and accountability. This remote opportunity offers the chance to collaborate with international stakeholders across different time zones in a quality-focused, cross-functional environment. Your relationship-building skills and commitment to operational excellence will help strengthen partnerships and support the delivery of clinical research that aims to improve patient outcomes.

• Bachelor's degree in Business Administration or a related field, or an equivalent combination of education and professional experience.

• At least three years of experience in vendor management; experience in the pharmaceutical or contract research organization (CRO) industry is preferred.

• Proficiency in English, with strong written and verbal communication skills.

• Demonstrated experience managing vendor performance programs, KPIs, scorecards, and performance improvement plans.

• Strong relationship management skills, including the ability to communicate and collaborate effectively with stakeholders at operational and executive levels.

• Experience identifying vendor performance concerns, managing service-related risks, and supporting quality improvement initiatives.

• Excellent organizational and analytical skills, with the ability to manage multiple priorities, maintain accuracy under pressure, and meet challenging deadlines.

• Strong collaboration skills and the ability to work effectively with geographically distributed teams across multiple time zones.

• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

• Familiarity with TrackWise, Salesforce, Sciforma, or similar business, quality, and project management systems is an advantage.

• A proactive, solutions-oriented approach, with a commitment to accountability, continuous improvement, and high-quality service delivery.