Director of Product, Homeowner & Partner Experience

As Director of Product, Homeowner & Partner Experience, you will shape the end-to-end digital journeys that help homeowners access financial solutions and enable partners to serve their customers effectively. You will own product strategy across the consumer acquisition funnel, application experience, homeowner portal, post-origination journey, and wholesale partner channel. Reporting to the VP of Product & Engineering, you will lead a multidisciplinary team spanning product management, marketing technology, and product design. You will use customer research, analytics, and experimentation to improve conversion, increase partner adoption, and deliver intuitive, trustworthy experiences. Working closely with Sales, Marketing, Analytics, Legal, Compliance, and Operations, you will guide growth initiatives and support business expansion. This is an opportunity to combine strategic product leadership, strong design judgment, and data-driven execution in a remote-first, growth-oriented environment.

• Product Management Experience: At least 8 years of product management experience, including substantial ownership of consumer-facing products, customer journeys, conversion funnels, and growth initiatives.

• B2C Product Expertise: At least 5 years working on business-to-consumer products in financial services, real estate, property technology, or a related technology sector.

• Growth and Experimentation: Demonstrated success using data-driven hypotheses, funnel analytics, experimentation, and conversion optimization to improve measurable business outcomes.

• B2B2C or Partner Channel Experience: Experience building products that serve business partners who engage or support end customers, including partner onboarding and transaction workflows.

• People Leadership: Experience managing product managers and/or designers, with the ability to coach teams, set clear priorities, and transition from individual product ownership to broader strategic leadership.

• Product Design Judgment: Strong design sensibility and the ability to guide product quality, usability, and customer experience without needing to perform design work directly.

• Startup or Growth-Stage Background: Experience working in a startup or scaling organization, demonstrating adaptability, sound judgment, and comfort with evolving priorities.

• Cross-Functional Communication: Excellent communication and stakeholder management skills, including the ability to represent homeowner and partner needs in executive discussions and explain how product decisions affect downstream outcomes.

• Preferred Fintech or Proptech Experience: Background in financial technology, property technology, or consumer lending is an advantage, particularly involving regulated application flows and customer disclosures.

• Product and Channel Expansion: Experience launching a new product line, distribution channel, or business offering within an established organization is preferred.

• Marketing Technology Knowledge: Familiarity with attribution systems, CRM-integrated campaign tools, lead routing, and lifecycle messaging is beneficial.

• Regulatory Collaboration: Experience working with Legal and Compliance teams on state-specific requirements, consumer disclosures, and regulated product experiences is an asset.

• Analytical and Strategic Thinking: Ability to combine customer research, product analytics, and business objectives to prioritize opportunities and make well-supported decisions.

• Location and Work Arrangement: The role is remote, with an option for onsite or hybrid work for candidates located near San Diego, California.