Gateway Engineering & Support Engineer

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

The GES personnel provide advanced technical and project support for Globalstar’s Gateway Systems. They interface with all technical departments to provide project, troubleshooting, and repair support, primarily focused on supporting Gateways during incidents and downtimes. All staff in the GES department are dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA). 

• →None

• →Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance.
• →Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements. 
• →Operational software and product test support.
• →Take ownership of projects, identify and create new processes to optimize network performance.
• →Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally.
• →Cross train others in the department, accept cross training from others in the department.
• →Provide training on all duties to other departments.
• →Diligently work to resolve all assigned tickets.
• →Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.
• →Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment.
• →Support SMEs by providing insight based on lessons learned during work on operational tickets.

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Ability to work under pressure within deadlines
• Ability to continuously learn and upgrade technical skills and understanding 
• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments, levels of management, and technical/engineering personnel 
• Language skills in addition to English, preferred

• Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
• A minimum of 3 years’ experience preferred with applicable skills/competencies
• Strong and proven ability to logically analyze, summarize and solve issues, then verify and document solutions in complex technical environments 
• Possess a clear understanding of satellite-based communication 
• Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
• Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA 

• Significant experience with large technical projects 
• Experience in applicable satellite communications industry or military experience working with wireless communications networks 
• Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications  
• RF analysis/measurement experience 
• Familiarity with Linux based OS, data collection and presentation software 
• Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc.) 
• Experience with Power BI 
• A clear understanding of datasets for wireless communication systems  
• Procedural writing skills and experience is an asset

• Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
• Willingness and ability to work after regularly scheduled hours as needed
• Willingness and ability for a shared on-call schedule
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities.  This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position.  The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.