IT Support Specialist (L1)

· Perform remote troubleshooting through diagnostic techniques and pertinent questions;

· Determine the best solution based on the issue and details provided by employees;

· Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;

· Working closely with the team of system administrators to solve technical problems;

· Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;

· Support for internal infrastructure;

· Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;

· Ensuring regular monitoring and updating of physical and virtual infrastructure;

· Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)

· Implementation of current technical issues according to the system task tracking;

· Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;

· In the future, work with the database on all technical issues.

· 6+ months of experience as HelpDesk specialist;

· Will be a + Good knowledge of Mikrotik ROS;

· Routing, bridging, VLAN, Firewall;

· Experience with Office365, Exchange, SharePoint;

· Working knowledge of monitoring system like Zabbix will be a plus;

· Experience with deployment and administration of Linux, Mac OS, Windows;

· Proficiency network protocols;

· Installation, configuration, troubleshooting, and maintenance of networking;

· Knowledge of English is mandatory at the level of not less than Intermediate. This implies a good reading and grammar of the English language. Sometimes communication with customers to solve certain problems.

· Location: Lviv, Ukraine.

· Work mode: On-site / Hybrid.

· Working hours: Monday–Friday, 09:00–18:00 or 15:00–23:00 EEST, rotating shift week by week.

· Reports to: IT Support Lead.