Payroll, Lead Implementation Specialist, Cross Border

• Are you a fan of solving complex puzzles requiring deep insights into payroll and delivering innovative solutions that make a real impact?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

 Well, this may be the role for you. Ready to make your mark?

As a Payroll, Lead Implementation Specialist, Cross Border in the Cross Border space you will participate in the creation, from scratch, of HCM solutions for all types of business. You will be asked to use your analytical skills to design, configure, test and deliver the perfect HCM solution for your clients.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs. 

To thrive in this role, you must be comfortable working in a complex, multifaceted environment. You are eager to continuously learn and adapt to a product in constant evolution. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is simple but thorough, making it easy for our clients to understand. You must also ensure full support to the client to secure their engagement throughout the implementation. You are also eager to be a supportive partner to static and dynamic team members across both Canada and the US. Pace should not scare you. As a result, you will have a real impact on businesses around the country and will feel proud of your clients’ satisfaction scores. 

Ready to #MakeYourMark?  Apply now!  

• Payroll Implementation: Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant payroll system configurations.
• Technical Expertise: Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
• Training and Development: Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and payroll system configurations.
• Project Support: Assist in managing multiple cross border (both HR Tech and HRO) projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
• Risk Management: Identify and escalate critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
• Communication and Collaboration: Collaborate with clients, internal stakeholders, and cross-functional, multi-national teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
• Quality Assurance: Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
• Mentorship: Assist in mentoring and supporting less tenured team members in their technical development. 

• Post-secondary education or related business experience.
• PCP certification required and fundamental NPI courses.

• 3-5 years of payroll experience or relative field.
• ADP product knowledge of WorkForce Now (WFN) experience is a must.
• Effective communication: verbal and written skills in English & French
• Excellent client management, and interpersonal skills.
• Ability to mentor, be resourceful, and be a strong team player. 

• Ability to organize, schedule, and facilitate effective meetings.
• Ability to multitask, probe, analyze, and problem-solve.
• Detail oriented and ability to follow-through.
• Strong organization, time management and prioritizing skills. 

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 

 What are you waiting for?  Apply today!