IT Infrastructure Support Engineer-IT565901

Minimum Qualifications 

• Education: Bachelors’ degree or the equivalent combination of education and experience is required
• Experience:  

• Managing Microsoft Active Directory networks.
• Managing firewalls, switches, WAPs and SDWANs.
• Managing Enterprise-level VoIP solutions.

Certifications/Licenses: CompTIA A+, Network + or other technical trade certification.

• Work Eligibility: Must be authorized to work in the U.S. 
• Work Location Requirement: Onsite

Compensation 

• Minimum: $60,000

• Maximum: $ 80,000

What we Offer 

We provide competitive benefits, including: 

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans 

• 403(b) Retirement Savings Plan with employer match 

• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays 

• Employee Wellness Programs: Employee Assistance Program and mental health resources 

• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks 

• Provide tier 1 and 2 support by phone, online and in-person through visits to NYC area locations.
• Follow established procedures to resolve common IT support requests.
• Provision and prepare IT equipment for staff.
• Maintain IT records, including asset management.
• Participate in on-call after-hours rotation schedule.
• Work with users to elicit the objectives behind their request and provide great customer service.
• Maintain a clean and well-organized work environment.
• Stay current with technology trends and continuously develop technical skills.
• Contribute to the development, maintenance, and enforcement of ICL technology-related policies and procedures.
• Manage IT projects as assigned by supervisor.
• Communicate with staff on a proactive basis regarding IT changes and incidents that affect them.
• Work on tasks and projects as assigned by supervisor.