Coordinator, Mobile Health Unit

Functional areas/departments where this position may be located:

• Community Health and Research Center – Medical Clinic
• Community Health and Research Center – (Mobile Health Clinic)

• →Oversee and lead staff on daily operations of the Health Clinic, including managing schedules and time
• →Coach, mentor, and evaluate subordinates to ensure performance standards are met
• →Support clinical service development and maintain coordinated care with team members
• →Advocate for patients and clients by arranging contacts and referrals across agencies and departments
• →Collaborate with Clinic team to coordinate care and make appropriate referrals
• →Document accurate medical information and ensure compliance with HIPAA regulations
• →Use quality improvement initiatives to enhance patient outcomes
• →Supervise administrative functions such as scheduling, registration, billing, data entry, and cash posting
• →Ensure program goals align with funding requirements
• →Promote clinic services through outreach, education, and engagement with the community
• →Address concerns and resolving issues among staff or patients diplomatically
• →Organize training for new staff and volunteers
• →Monitor workflow, implement continuous improvement processes, and adapt clinic operations as needed
• →Generate reports on clinic performance and review reporting by direct reports
• →Monitor budgets and participate in grant proposals
• →Interpret and recommend changes to policies; develop procedures according to federal, state, and county guidelines
• →Attend meetings, audits, and networking events related to the clinic and community relations
• →Research, support resources, and manage licensing and credentialing standards
• →Follow CARF standards and participate in all relevant audits and quality improvement activities
• →May perform functions of a direct report in their absence or as needed
• →Perform other duties and responsibilities as assigned

Knowledge of:

• Advanced concepts, principles, and practices of clinic management along with the ability of interpretation
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Using medical equipment
• Strong customer service skills
• Strong multi-tasking skills
• Leading the work of others
• Inspiring and maintaining team morale, especially in challenging environments
• Understanding the unique needs and challenges of diverse populations served
• Demonstrating compassion and understanding toward patients from all backgrounds
• Quickly assessing situations and making informed decisions
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Promote excellent customer service
• Ensure compliance with HIPAA regulations at all times
• Develop, implement, and maintain office policies and procedures
• Plan route, schedule visits, and coordinate transportation for staff and equipment
• Efficient handling of medical supplies, documentation, and clinic inventory
• Maintain accurate patient records, consent forms, and compliance documentation
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize and prioritize multiple tasks and meet deadlines
• Communicate in English effectively, both orally and in writing
• Establish and maintain effective working relationships at all levels of the organization and within the communities served
• Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and protect patient confidentiality per policies and procedures

• Minimum Degree Required:

• Bachelor’s degree

• Required Disciplines:
  • Health and Human Services, Health Administration, Social Work

~and~

• Familiarity with basic medical protocols and emergency procedures
• Knowledge of healthcare regulations, patient privacy (HIPAA), and safety standards

~and~

• At least 2 years of experience of healthcare management, and two years of clinic management experience required, and any equivalent combination of experience, education and/or training approved by Human Resources

• Licenses/Certifications Required at Date of Hire:
  • Basic First Aid and CPR Certification (Required within 6 months of hire)

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel is required.

Working Environment: Mix of Mobile Health Unit and Office Climate controlled