PH - Support Specialist

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

We're looking for a Support Specialist to help Moxie move from siloed, ad hoc support to a unified front door for every practice. You'll field general, billing, and technical questions so that Engineering, Marketing, and Account Managers can focus on the work that needs their expertise. As we grow past 700 practices, you play a key part in making sure support quality holds steady while volume climbs.

You'll join a support team being built through a mix of internal transfers and new hires, working across Tier 0, Tier 1, and Tier 2 with our Concierge, FIN AI, and Intercom tooling. You'll inherit an existing ticket queue and escalation matrix, partner with Tier 2 subject matter experts in functional teams, and help shape the triage standards that every new teammate ramps into.