Sr. Engineer, Technical Support - Software Automation

Located near a Canon facility (San Jose, CA; Dallas, TX; or Phoenix, AZ) the Technical Support Engineer will provide technical support for software related issues.  This is an exciting opportunity for creative candidates with mechanical knowledge who enjoy a technical challenge.   You will work in various customer sites nationwide, to setup and upgrade software in our semiconductor equipment, troubleshoot software related issues, and partner with customers to setup/select optional functions and troubleshoot automation settings.  If you have experience with SECS/GEM automation and enjoy resolving technical challenges, this could be the job for you!

- Organize and track both computer hardware and software configuration on all products in the field. - Liaison with local, domestic and overseas software design team regarding software and/or automation related problems in the field - Set up hardware, install and configure software, drivers and peripheral devices with knowledge of networking components - Discuss with customers about Semiconductor equipment automation specifications (SECS/GEM Software compliance)

- Bachelor’s degree in an engineering discipline required plus 5 years of related experience, or a Masters degree preferably in an Engineering discipline. - Attention to detail with excellent communication skills  - Japanese language skills a plus - Excellent leadership skills required - Familiar with SQL, UNIX, LINUX  environment and scripting languages - Understanding of networking fundamentals and concepts - Knowledge of semiconductor automation system in SEMI SECS/GEM  - Strong understanding of software languages and computer hardware. - Solid understanding in data structures and algorithms - Experience in developing or debugging software applications - Up to 50% overnight travel required (domestic and/or international) dependent on business needs. Up to 80% travel could be required for initial 6 months for training purpose.  - May require considerable travel valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies. - Microsoft Applications (PowerPoint, Word, Basic Excel) and any other Database knowledge skills a plus.  - Requires ability to lift up to 50 pounds individually and for lifting over 50 pounds assistance may be available. - Substantial amount of standing, walking, typing, grasping, talking and hearing.  - Some amount of driving required, sometime for multiple hours at a time. - Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs - The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving mechanical / electrical parts, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. - Working in lab may require wearing gloves, safety glasses. - The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, lasers, close quarters, narrow aisles or passageways. - The work environment may include working in highly time sensitive situations requiring quick resolutions.    In accordance with applicable law, we are providing the anticipated salary range for this role, $104,870 - $157,050

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

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